Convenient Services
shareNET Frequently Asked Questions
Q: Is ShareNET safe and secure?
A: The credit union has gone to great efforts to assure that your account information is secure when using ShareNET. Firewalls, 128-bit encryption, and other security features have been built into our system to keep it safe and secure. Our security features have been enhanced with our new sixteen-digit PIN, as well as a system lock out after five PIN failures when attempting to log in.
Q: Do I have to change my PIN?
A: When you first signed up for shareNET you were assigned a PIN. We encourage you to change your PIN to a 4 to 16-digit number that you can easily remember, but would not be easy for others to discover. You can change your PIN as often as you choose by selecting "User Options" from the main shareNET screen. As your shareNET PIN can now be different from your UNO PIN, you can include numbers, letters or characters in your shareNET PIN. When you change your PIN in shareNET, you may be prompted to enter your "Telephone Teller" PIN the next time you log on. This is your UNO PIN.
Q: What do I do if I forget my PIN, or I am locked out of shareNET because I tried more than five times to get in with the wrong PIN?
A: With the Forgotten Password Option on shareNET, you can reset your PIN yourself. To use this option, you must have answered three questions by going to "User Options", then "Forgotten Password Option" in shareNET to set it up. Later, if you can't remember your PIN, just go to the "Forget Your PIN?" section of the shareNET login page and reset your PIN yourself. If you do not have this option setup, stop by member services at any credit union location, and they can assist you.
Q: How do I know that I am on a secure site?
A: In the toolbar at the bottom of the screen a "lock" (a picture of a pad lock) will appear. This indicates that you are in a secure web-site.
Q: How much does all of this cost me?
A: Our online services are provided to you at no fee.
Q: I am able to get to the ShareNet login screen, however I am not able to obtain account information.
A: If you have been able to sign on in the past, try back later. Our server may be temporarily down. If you have never been able to sign on, you may want to check to verify that your browser is set up to accept "cookies". If you are still unable to get in, please contact Member Services.
Q: When I attempt to login to ShareNet I get a message of "system unavailable".
A: This message means that our host system is out of service. This could be for evening processing (usually around midnight), or that it is down for some reason. Please try back later if you encounter this message.
Q: How do I access my transaction history?
A: From the account summary screen, by clicking on the account title, you will get the history of that account. You have the option of choosing how you would like to have this history presented to you. By selecting "User Options" in shareNET, you can define the default for how you will view your history. Also, at the bottom of the history screen, you have the option to select a range of dates for viewing, export the history to your financial management program, of select another account for viewing. You may only see up to 99 transactions on each account.
Q: Is there a limit on the amount I can transfer?
A: While there is no limit to the amount you can transfer, scheduled transfers must be for at least $1.00.
Q: Can I transfer between my account and another account that I am joint on?
A: Yes, you can! By contacting Member Services, you can set up your shareNET access so that you can view information and make transactions to accounts that you are joint on. See the balances, transfer funds, even make a loan payment! . Currently, though, scheduled transfers are not available between joint accounts.
Q: Can I pay my credit union credit card online?
A: Yes. Simply transfer the amount you want to pay from any available account in the "transfer from" drop down box on the Account Transfer screen, and the credit card that you want the funds to go to in the "transfer to" drop down box. Transfers to credit cards may take two to three business days to be reflected on your credit card balance on shareNET, however they will be posted to your credit card as of the day you do the transaction.
Q: An attempt to transfer funds from my Christmas Club account failed.
A: As the Christmas Club and Vacation Club accounts are not considered to be transaction accounts, ShareNet prohibits transactions.
Q: Can I transfer from my Signature Line of Credit?
A: Yes you can! Select your Signature Line of Credit in the "from" drop down box on the transfer screen, and you can transfer from the available funds on your Signature Line of Credit to any account available in the "to" drop down box.
Q: What if I have questions that have not been addressed here?
A: Contact the credit union at cuinfo@nswcfcu.org. Also read through the help screens. They provide details of how the process works.
