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Bill Payment & Presentment Frequently Asked Questions

Q: How do I activate Bill Pay & Presentment (BP&P)?
A: Bill Pay & Presentment is a FREE feature of our online account access, and is available to you after having signed up for ShareNET. If you are not a current BP&P user, when you select the Bill Pay button from the left of any shareNET screen, simply follow the directions, and sign yourself up! You will receive a confirmation by email on the following business day with further information.

It can take up to 5 business days for your BP&P to be established, however experience has shown that it is normally accomplished faster. Remember, there is NO FEE for BP&P.

You will know that you are set-up by clicking on Bill Pay and receiving the BP&P screen. At that time you can take advantage of the convenience of paying your bills electronically, and even setting up your bills to be displayed to you electronically. Whether a recurring monthly payment, or just a one time check, they can all be handled with BP&P.

Q: How does BP&P work?
A: After signing up for BP&P, the first thing you need to do is add your payees. These are the businesses or individuals that you want to send payments to. To add a payee, select "Add Payee" from the top menu bar. From this screen, you can add new payees.

Q: How do I add a payment?
A: To add a payment, select "Make Payments" from the top menu bar. A list of all of your payees will appear. Find the payee to whom you want to send a payment, and enter the dollar amount you want to send in the "Amount" field corresponding to that payee. Enter the date that you want the payment to be sent in the "Send On Date" field. Once you have entered all of the payments that you want to send, click on the "Make Payments" button at the bottom of the page.

Q: Can I use more than one checking account for funding my payments?
A: Yes. BP&P will require you to setup a default checking account when you register. This checking account will always be used to fund your payments unless you establish other "funding" accounts in the system. Once you are registered for BP&P, select "Add Funding Account" from the top menu bar. This will allow you to add additional NSWC Federal Credit Union checking accounts that you are a signer on as optional funding accounts. There is a verification process that is completed, and once the additional funding account is available, you have your choice of accounts when making payments. On the "Make Payments" page you will find a "Use funds from:" drop down box. From this box you can select the account that you want to use for the payments being processed at that time. To process more payments using a different funding account, just complete the "Make Payments" page for each funding account.

Q: What is the difference between a payment that is sent by check and one that is sent electronically?
A: A payment sent by check is sent through the US Mail. For payments sent by check the due date is five business days after the "Send On Date". The five business days do not include the date the payment is entered into BP&P.

An electronic payment is sent via the Automated Clearing House (ACH). This type of payment is sent to the payee electronically so there is no chance of delay due to the US Mail. The due date should be three business days after the "Send On Date" to give the payee adequate time to post the payment to your account. The three business days do not include the date the payment is entered into BP&P.

Payments entered after 8:00pm are considered to be entered on the next business day. Business days do not include weekends or holidays.

Q: What is the importance of the "Send On Date" on the BP&P system?
A: The "Send On Date" is the date that you would like to begin the payment process, and the date that the debit to your bill pay account will be originated. The "Send On Date" is the date that your payment will be generated for delivery to your payee, either electronically or by US Mail. This is NOT the "Due Date". You should set your "Send On Date" to at least three (3) business days for electronic payments or at least five (5) business days for check payments, before your bill's due date. The first possible "Send On Date" is the next business day after the day that you enter the payment into BP&P.

The system will NOT automatically calculate the "Send On Date" from your bill's due date. For your convenience, a calendar tab is available next to the entry field for the "Send On Date" to assist you in determining your "Send On Date".

Q: Can I set the "Send On Date" to a future date?
A: Yes. The "Send On Date" may be any business day after the date on with you enter the payment into BP&P.

Q: Can I set up a payment to be sent on repeatedly, without my having to remember to add it each time?
A: Yes. This can be done at the time the payee is setup using the "Add Payee" screen. In the process of adding the payee, one of the options will be to setup automatic payments. There are many options available to meet your varied payment schedules. Once a payee has already been established, at any time you can set up an automatice payment by selecting "Set up automatice" under the payment option for that payee on the "Payee List".

Q: How do I update a payee's account number?
A: To update a payee's account number, select "Payee List" from the top menu bar. Find the payee for which you want to change the account number, and click on its name. Within the payee information section, click the "Change Information" link to display the "Edit Payee" page. Enter the new account number and click "Save Changes". Please note that some account numbers are provided to us directly from your payee to ensure accurate and timely electronic transactions. You cannot edit these account numbers.

Q: How do I update a payee's remittance address?
A: To update a payee's remittance address, select "Payee List" from the top menu bar. Find the payee for which you want to change the account number, and click on its name to display the "Payee Details" page. Within the payee information section, click the "Change Information" link to display the "Edit Payee" page. Enter the new address and click "Save Changes". Please note that some addresses are provided to us directly from your payee to esure the proper processing of payments. You cannot edit these addresses.

Q: What is this Presentment?
A: You may choose to have your bills presented directly to you in BP&P. They are known as e-bills. At the time that you setup the payee, and from the "Make Payments" or "Payee List" pages, you will have the option to select "Set up e-bill". This will walk you through the process to have your bills presented directly to you in BP&P. You also have the option a cancelling e-bills at anytime from the "Make Payments" or "Payee List" pages. When an e-bill is presented for your review, you will be notified by email (if you choose) and it will appear on the "Bills & Payments" page in BP&P.

Q: What are E-mail Notifications?
A: E-mail notifications are generated to advise you of the status throughout the process of sending a payment or receiving an e-bill. You may update these notification on the "Payee List" page.

Q: What do I do if I have questions about payments I have made using BP&P?
A: Anytime you have a question about a payment you have issued through BP&P you may contact our BP&P Member Service at (540) 644-8244. They can verify any payments made, as well as provide you with copies of the cleared item. If the payment was sent electronically, as opposed to by check, the Bill Pay Research Department will contact your payee and advise them as to when the payment is documented as having been received by your payee.

Copies of items take approximately 10-14 days to be sent out, and there is a fee of $2.50 per copy.

Q: What if I have questions that have not been addressed here?
A: Contact the credit union at cuinfo@nswcfcuonline.org.

Also read through the help screens. They provide details of how the process works.

The great thing about BP&P is that you have the convenience and flexibility of using it however you choose...at NO FEE to you!